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Key retailer forms

Good Practice Guide Alignment

See how we currently align to the RWG Good Practice Guides.

Retailer webinars

Click here to access our retailer webinars

Ref Our forms 
A/05 Application to be registered as the Retailer to a newly connected supply point                                                                           
B/01 Request for wholesaler to carry out metering work
B/03 Request for Non-Market Meter Read to be carried out by the Wholesaler
C/01 Verification of meter details or meter supply arrangements
C/02 Gap site supply point request and addition of service components 
C/03 Request for deregistration of a supply point or removal of service components 
C/04 Request for Wholesaler to amend third party reference(s)
F/01 Enquiries including record of drinking water enquiries
F/02 Complaints 
G/01 Trade effluent enquiries
G/02 Trade effluent discharge application (word)
G/03 Temporary trade effluent discharge application (word)
H/01 Request for an allowance to wholesale charges for a change to an existing allowance 
H/02 Request for a review of assessed or unmeasured charges 
H/04 Application for change in tariff 
I/01 Retailer disconnection request 
I/02 Non-household customer disconnection 
I/03 Request for wholesaler to use wholesaler’s powers of entry for the purposes of disconnection 
I/04 Request for reconnection of a supply which has been temporarily disconnected 

RE/01/TP

 Request for customers and their representatives to fit their own logger to our meter
RE/02 Access request - network data management loggers (excel)
RE/03  Standard export file request - network data management loggers (excel)
  Wholesale Chargeable area review application form (word)
  General enquiry form (word)
  MR chase form
   Notice of application for a temporary discharge or regional mobile activity
  How to make a claim for loss of profit

 

Check out our hints & tips

Here you can find a handy guide to our forms and policies.

Hints & tips

United Utilities offer a HVI channel for form messaging which is a gateway for retailers to send non-household form data in MOSL-specified format to UU. The HVI is only available to a retailer that has a contract with United Utilities Water Ltd to distribute water and/or wastewater services in the Northwest and has undergone the on-boarding process. Your Relationship Manager will provide you with the technical specifications, test approach and terms & conditions upon request.