Common indoor leaks
Click the button below for advice on how to spot leaks inside your property
If you suspect you have a leak on your property and need help locating it you can click the links below to get started. If you do discover a leak on your property then follow our steps below to learn more about applying for a leakage allowance.
Click the button below for advice on how to spot leaks inside your property
Think you have a leaking supply pipe? We'll walk you through how to test for a leak and what to do next
If you’re unlucky enough to discover a leak please read through our leak allowance policy
Read more about how we're tackling leaks across the North West
United Utilities owns all mains and communication pipework leading to the property boundary. Any pipework leading to the property, including sections of the supply pipe inside the property boundary, are the responsibility of the customer.
You can read more about pipework responsibility in RWG's guidance booklet.
If you suspect you have a leak, i.e. you receive an abnormally high bill, you should contact your water Retailer for advice and assistance on next steps.
If you're unlucky enough to discover a leak on your property we allow you to claim back the cost of the water lost from the leak (up to 6 years, exemptions may apply).
Are you eligible to claim an allowance?You will only be eligible to make a claim if:
We can't grant an allowance if:
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To make a claim for a leakage allowance you should contact your water retailer who will pass along your claim to us.
Please make sure you provide to your retailer;
[1] The customer shall not be penalized for delay in burst claims submitted by the retailer, as long as the customer has acted responsibly and within the parameters of the burst claim policy. Retailers should be forthcoming in highlighting their delay in sending a claim to United Utilities in these instances and refunds shall be limited to 16 months (the last settlement run or “RF”) from the date the market data is updated by UUW.
[2] We allow 1 leak per customer per property every 24 months. Further sewerage allowance is considered where it is demonstrated that water did not return to our sewers.